Resident Concerns Submission
Complaint Intake for Partnered Property Management Companies
Carter Resolution Group (CRG) partners directly with property management companies to provide structured, professional handling of resident concerns.
This complaint submission process is part of a formal resolution program authorized by participating property management teams and is not a general public complaint service.
Who This Process Is For
This submission form is intended for:
-
Residents of properties that have officially engaged Carter Resolution Group
-
Complaints submitted in accordance with the property management company’s resolution process
​
How the Process Works
1. Complaint Submission
Residents submit their concern using the secure form below. All complaints are logged, time-stamped, and documented.
2. Intake & Review
CRG reviews the submission and may contact the resident to clarify details or gather additional information.
3. Resolution Coordination
We work directly with property management to de-escalate concerns, track progress, and support timely resolution — typically within 24–72 hours, depending on complexity.
​​
4. Documentation & Follow-Up
All actions and outcomes are documented, providing clear visibility for property management and ensuring accountability.
Resident Concern Submission
Please complete the form below to submit your concern.
All submissions are confidential and reviewed by a CRG resolution specialist in alignment with your property’s management team.
Use the "Submit a Resident Concern" form below
For residents of properties enrolled in the Carter Resolution Group program.
Social Media
This form is used by participating property management teams or residents referred by their management company. All submissions are reviewed and in coordination with the property’s management team.
If your property does not participate in the CRG program, please contact your property management office directly.
Need Help?
If you have questions about the submission process or need clarification, please contact: