Start Your 30-Day Managed Resolution Pilot

For Qualified Property Management Teams Only

Let us take the operational and emotional load of resident concerns off your team—professionally, discreetly, and in coordination with your management standards.

What This Pilot Includes

Managed Resident Concern Resolution — Done for You

During this 30-day pilot, Carter Resolution Group will:

Serve as an external resolution partner for resident concerns
Professionally intake, document, and de-escalate resident issues
Communicate in alignment with your property’s policies and tone
Coordinate resolutions with your management team as needed
Reduce escalations, staff burnout, and unresolved complaints

All concerns are handled on your behalf, so your team can remain focused on operations—not conflict.

Reporting & Management-Level Insights

Management-Level Reporting & Key Performance Indicators

Throughout the pilot, we track and report on:

Concern categories and root causes
Escalation sources and resolution pathways
Time-to-resolution benchmarks
Corrective actions taken
Trends that may impact resident satisfaction or operational risk

At the end of the pilot, you receive clear, actionable insights to support better decision-making and long-term improvements.

3 \ Approved pilot participants receive up to 30 days of CRG service at no cost

This pilot reflects the full scope of our professional complaint resolution services.
There is no obligation to continue after the evaluation period.

The goal is simple:
Allow your team to experience the value before committing.

4 \ Pilot participation is limited and subject to qualification.

This program is designed for property management companies seeking a structured, professional approach to resident concern resolution.

5 \ Let’s Get Started

This pilot is available exclusively to property management teams.
Complete the form to request consideration for the 30-day managed resolution pilot.

Request Pilot Access

6 \ Not Ready to Begin the Pilot?

Schedule a complimentary consultation to discuss your portfolio, current challenges, and whether this service is the right fit.

CRG reserves the right to limit or decline pilot participation based on operational capacity and service alignment.

Start Your 30-Day Managed Resolution Pilot

Let us take the operational and emotional load of resident concerns off your team—professionally, discreetly, and in coordination with your management standards.

What This Pilot Includes

Managed Resident Concern Resolution — Done for You

During this 30-day pilot, Carter Resolution Group will:

Serve as an external resolution partner for resident concerns

Professionally intake, document, and de-escalate resident issues

Communicate in alignment with your property’s policies and tone

Coordinate resolutions with your management team as needed

Reduce escalations, staff burnout, and unresolved complaints

All concerns are handled on your behalf, so your team can remain focused on operations—not conflict.

Reporting & Management-Level Insights

Management-Level Reporting & Key Performance Indicators

Throughout the pilot, we track and report on:

Concern categories and root causes

Escalation sources and resolution pathways

Time-to-resolution benchmarks

Corrective actions taken

Trends that may impact resident satisfaction or operational risk

At the end of the pilot, you receive clear, actionable insights to support better decision-making and long-term improvements.

3 \ Approved pilot participants receive up to 30 days of CRG service at no cost

6 \ Not Ready to Begin the Pilot?

Schedule a complimentary consultation to discuss your portfolio, current challenges, and whether this service is the right fit.

CRG reserves the right to limit or decline pilot participation based on operational capacity and service alignment.

For Property Management Teams Only

Let's Get Started

Thanks for submitting, we will be in touch!

Start Your 30-Day Managed Resolution Pilot

Let us take the operational and emotional load of resident concerns off your team—professionally, discreetly, and in coordination with your management standards.

What This Pilot Includes

Managed Resident Concern Resolution — Done for You

​

During this 30-day pilot, Carter Resolution Group will:

Serve as an external resolution partner for resident concerns

Professionally intake, document, and de-escalate resident issues

Communicate in alignment with your property’s policies and tone

Coordinate resolutions with your management team as needed

Reduce escalations, staff burnout, and unresolved complaints

All concerns are handled on your behalf, so your team can remain focused on operations—not conflict.

Reporting & Management-Level Insights

Management-Level Reporting & Key Performance Indicators

​

Throughout the pilot, we track and report on:

Concern categories and root causes

Escalation sources and resolution pathways

Time-to-resolution benchmarks

Corrective actions taken

Trends that may impact resident satisfaction or operational risk

At the end of the pilot, you receive clear, actionable insights to support better decision-making and long-term improvements.

3 \ Approved pilot participants receive up to 30 days of CRG service at no cost

​

​

6 \ Not Ready to Begin the Pilot? ​ Schedule a complimentary consultation to discuss your portfolio, current challenges, and whether this service is the right fit. CRG reserves the right to limit or decline pilot participation based on operational capacity and service alignment.

For Property Management Teams Only

Let's Get Started

Thanks for submitting, we will be in touch!

6 \ Not Ready to Begin the Pilot?

Schedule a complimentary consultation to discuss your portfolio, current challenges, and whether this service is the right fit.

CRG reserves the right to limit or decline pilot participation based on operational capacity and service alignment.