About Carter Resolution Group
Leadership & Purpose
Michelle Pitt is the Founder and CEO of Carter Resolution Group (CRG), a firm dedicated exclusively to resident concern and complaint resolution for property management organizations.
With experience in structured corporate complaint-resolution environments. Unresolved resident concerns directly impact operational efficiency, brand reputation, compliance exposure, and resident retention. CRG was established to help property management teams address these issues professionally and consistently, without adding strain to internal staff or workflows. CRG was established to help property management teams address resident concerns professionally, consistently, and without adding strain to internal staff or workflows.
Michelle holds a degree in Sociology from Shaw University and a Master’s Degree in Legal Studies from the Sandra Day O’Connor College of Law. Based in Texas, she leads CRG with a commitment to professionalism, accountability, and measurable results for property management organizations nationwide.
​
Carter Resolution Group operates as a high-touch extension of property management teams, handling resident outreach, de-escalation, documentation, and follow-up with professionalism and discretion. Our structured approach reduces escalation, protects brand reputation, and allows internal teams to stay focused on operations.
What We Do
​
Carter Resolution Group functions as an extension of participating property management teams—managing resident concern intake, de-escalation, documentation, follow-up, and reporting in alignment with management policies and procedures.
​
Our role is not to replace property management, but to support it by handling time-intensive, high-emotion interactions while maintaining clear communication, accountability, and resolution timelines.
Our Approach
​
CRG operates with a structured, management-aligned resolution model designed to reduce escalation and operational disruption.
​
Our approach includes:
-
Management-referred or management-approved resident concern handling
-
Professional de-escalation and resident communication
-
Structured documentation and resolution tracking
-
Follow-up and outcome confirmation
-
Management-level reporting for visibility and decision-making​
​Every interaction is handled with care, consistency, and a focus on protecting both the property team and the resident experience.
Who We Serve
​
Carter Resolution Group partners with property management companies seeking:
-
Reduced escalation and staff burnout
-
Improved resident satisfaction and retention
-
Clear documentation and reporting
-
A professional buffer between residents and internal teams
CRG works exclusively with participating property management organizations and does not operate as a general public complaint service.
Our Commitment
​
Our commitment is to provide property management teams with a reliable, professional resolution partner—one that understands the realities of property operations and the importance of structured, human-centered communication.